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Customer Service

Payment Methods

Credit Cards:

We gladly accept MasterCard and Visa credit cards. Orders placed by credit card are generally processed the same day or the next business day. Your credit card statement will show "B & G Popcorn."

Money Orders, Cashier Checks:
Orders are generally processed the next business day after receipt of the payment. Make check or money order payable to B & G Popcorn.

Personal and Business Checks:
All checks are held up to 10 days for clearance prior to processing your order. Make check payable to B & G Popcorn.

Pricing & Sales Tax:
All prices listed in our website are FOB Houston.

Shipping:
Shipping is usually UPS Ground within the continental USA, however, some larger concession equipment will require freight line (truck) shipping.

Expedited Orders:
We would be glad to try to accommodate your expedited shipping request whenever possible (UPS 3 Day, UPS 2nd Day Air, UPS Overnight). Please call us at 800-685-6584 or 281-893-9555 for your request and quote.

Guarantees & Warranties:
We stand behind the products and equipment that we sell. Warranties on equipment are provided by the manufacturer and are generally for one year. We are certified service technicians and will provide warranty work on all of the equipment we sell. The cost of shipping items to B & G Popcorn for warranty work is the responsibility of the customer. For those customers outside of the Houston area, we may be able to provide you with a referral to a certified service technician in your area.

Exchanges & Returns:
At B & G Popcorn we want you to be completely satisfied with your purchase. With the exception of specially ordered products, if, for any reason, you are not satisfied with your purchase, you may return it in unused condition in the manufacturer's carton with all original packaging, accessories, warranties, and instructions within 10 days of receipt of your purchase. We will then, at our discretion, replace the item(s), provide a refund, or issue a credit, less the original postage. We will refund the original shipping charge only if the return is a result of our own mistake. Some products have specific guarantees and / or warranties. Please read the packaging material for specific return information.

Any products that are specially ordered on your behalf are not returnable or refundable.

Upon arrival, inspect your shipment carefully. If there is any loss or damage to the product(s) during shipping, you must contact B & G Popcorn at 800-685-6584 within 24 hours of receipt of your shipment. We will then contact the shipping company for visual inspection of the product(s) and shipping container(s), after which we will issue you full credit for the amount of any confirmed, damaged product(s).

We cannot process exchanges except in the case of defective products. In the unlikely event an item you have received is defective and requires replacement, please call us at 800-685-6584 or e-mail us at bgpopcorn87@aol.com. In some cases, the manufacturer prefers to handle replacement of defective products directly, and we will make such arrangements for you whenever necessary. Defective items may be exchanged for identical items only.

A Return Goods Authorization (RGA) number MUST be issued prior to B & G Popcorn accepting any returns. All returns must have the RGA number clearly marked on the outside of the shipping carton. Products returned without an authorized B & G Popcorn RGA number clearly printed on the outside of the package, will be refused by us and shipped back to the customer at their own expense. You may request an RGA number by calling us at 800-685-6584.

Please arrange to have packages with authorized RGA numbers shipped to B & G Popcorn - RETURNS, 12811 Duncan Road, Suite E, Houston, TX 77066. You are responsible for all shipping related charges on returned or exchanged merchandise. B & G Popcorn will not reimburse for shipping and handling charges except where the return is the result of our own mistake. You may drop the package at a UPS pickup station, or contact UPS at 1-800-PICKUPS to schedule a pickup. Some concession equipment must be shipped via freight line (truck). We will inform you of your shipping options in this case. For an estimate, or to calculate your return shipping costs, you may consult with the United Parcel Service site. Select the Quick Cost option; provide your zip code as the origin and our destination address, which is Houston 77066. The site will provide you with an estimated cost based on the weight and size of the package. For your protection, we encourage you to insure the return package(s) for the full retail value. Once UPS has your package, it could take one to two weeks for the item to get back to us. We will process the return within 48 hours of receiving items with authorized RGA numbers. Please note that credit card refunds may not appear until the following billing cycle. Foreign orders, which are detained or confiscated by Customs, are not subject for refund.

All items will be inspected before any final decisions are made on credits or refunds. B & G Popcorn retains full discretion on granting any full or partial refunds, exchanges, or credits. A 15% restocking fee will be applied to all non-defective returns. Refunds are issued in the same tender as the original purchase.

Contacting Us:
Please visit our Contact Information page for information on the various methods that you may contact us. In addition, feel free to use our customer comment form to contact us online.

Legal Disclaimers:
This site and the materials and products in this site are provided "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible, pursuant to applicable law, B & G Popcorn disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. B & G Popcorn does not represent, or warrant, that the functions contained in this site will be uninterrupted or error-free, that defects will be corrected, or that this site, or the server that makes the site available, are free of viruses or other harmful components. B & G Popcorn does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you.

Limitation of Liability:
B & G Popcorn shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if B & G Popcorn has been advised of the possibility of such damages. Applicable law may not allow the limitation, or exclusion, of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Copyright:
The entire content included in this site, including, but not limited to, text, graphics or code, is copyrighted as a collective work under the United States and other copyright laws, and is the property of B & G Popcorn. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with B & G Popcorn. Any other use, including, but not limited to, the reproduction, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks:
Trademarks are the sole property of the individual owners. Prices and policies on this website are subject to change without notice.

Typographical Errors:
Information on this website may contain technical inaccuracies or typographical errors. Information including, but not limited to, pricing information, specifications, descriptions, and availability may be changed, or updated, without notice. B & G Popcorn may also make improvements and / or changes in the products and / or the services described on this website at any time, without notice.